Frequently Asked Questions

Paycall.co helps pros turn followers into paying clients. Monetize paid messages, calls, video calls, subscriptions and exclusive content — you set every price from one simple link.

You bring them. Paycall does not send you clients — there is no feed, no discovery algorithm and no one browsing for new pros. Every booking, paid DM, subscription or event ticket starts with a client opening YOUR link: from your Instagram or TikTok bio, a post, a story, or your LinkedIn / Website page. Creating a profile and offers is free, but until you share your link nobody will see them. Paycall is the checkout for your existing audience, not a source of new followers.

Activating exclusive access is simple! Sign up for a free account, choose your username, and set your rates for paid DMs, paid private calls and exclusive access. Customize your premium profile with themes and colors. No coding skills required—activate in 60 seconds.

Yes! Our core features are completely free forever. This includes unlimited links, basic themes, analytics, and monetization features. We believe pros should be able to build their online presence without financial barriers.

You can offer 3 main access types: Paid DMs (with guaranteed responses), Paid Private Calls (for voice/video calls), and Exclusive Access (premium channels, content and experiences). You control pricing and availability for each feature.

Paycall.co offers exclusive access monetization: Paid DMs (with guaranteed responses), Paid Private Calls (for voice/video calls), Exclusive Access (premium channels and content), plus tips and donations. You set your own prices and get paid instantly after a 21-day pending period.

All payments are processed securely through our platform. You can withdraw your earnings to your bank account, PayPal, or crypto wallet. We support multiple payment methods and currencies worldwide.

We take a 12% platform fee directly from your earnings (customizable by admin). The fee is automatically deducted when you earn, and the net amount is held for 21 days in pending earnings before becoming available in your wallet. The platform fee is not charged again at withdrawal. No setup fees, no monthly charges.

Absolutely! You can set custom prices for each service - different rates for calls vs chat, premium vs standard posts, and even time-based pricing (rush delivery, extended sessions, etc.).

Your wallet has two components: (1) Deposited Credits - funds you added to buy services (calls, tips, content). These are non-withdrawable and can only be used for platform services. (2) Earned Balance - money you earned through providing services. Only your earned balance can be withdrawn to PayPal or your bank account.

No, deposited funds become platform credits and cannot be withdrawn or refunded. This is similar to how Uber, Fiverr, and other marketplace platforms work. You can only withdraw money you've earned by providing services on the platform (tips, calls, donations, subscriptions, etc.).

You can withdraw all earnings from services you provide: video/voice call earnings, tips and donations received, chat message earnings, channel subscriptions, premium content sales, and referral rewards. These earnings appear in your "Withdrawable Balance" section in your wallet.

Withdrawals are typically processed within 2-10 business days depending on your payment method. PayPal withdrawals are usually faster (2-5 days), while bank transfers may take 5-10 days. All withdrawals undergo security review before processing.

The minimum withdrawal amount is $20. You can request up to 3 withdrawals per day for security reasons. Platform fees (typically 12%) are already deducted from your earnings, and only available earnings can be requested for withdrawal. Paycall does not deduct the platform fee a second time at withdrawal. Check the details of your payout method before requesting a withdrawal.

Yes, to withdraw earnings you must complete identity verification (KYC) through Stripe Connect or PayPal as required by financial regulations. This is a one-time process that typically takes 1-3 business days. You'll need to provide a government ID and tax information.

Go to your dashboard and click "Customize Profile". You can choose from multiple themes, adjust colors, fonts, layouts, and add your own branding. Premium themes are available for advanced customization.

Yes, you can change your username in your account settings. However, this will change your premium profile URL, so make sure to update any links you've shared.

In your dashboard, go to "Call Settings" where you can set your available hours, time zones, and pricing. You can also block specific dates or set different rates for different times.

Yes! With a free account, you can create up to 3 premium profiles. This is perfect if you have different brands, projects, or want to separate personal and business content.

Yes, we use enterprise-grade security including SSL encryption, secure payment processing, and regular security audits. Your personal information and earnings data are protected with bank-level security.

Absolutely! Paycall.co is fully responsive and works perfectly on all devices. We also have mobile apps for iOS and Android for the best mobile experience.

Our support team is available 24/7 via email and live chat. We typically respond within 24 hours and can help with any technical issues or questions you have.

Yes! We offer integrations with popular tools like Zapier, Google Analytics, and social media management platforms. API access is available for developers.

It's how you reach a pro directly instead of shouting into their comments. You can send a paid DM that actually gets answered, book a private 1-on-1 video or voice call, subscribe to their exclusive posts, or buy a ticket for a live event. Every offer has its price on it before you commit, and nothing is charged without you confirming it.

Yes, with a confirmed email address. Your money sits in a Paycall wallet instead of being charged card-by-card, and refunds — a cancelled call, a DM that never got answered — go straight back into that wallet within seconds. Without an account there would be nowhere to send them.

Nothing by itself. There is no membership, no monthly platform fee and no charge for visiting a pro's page. You only pay the price the pro set for the thing you book, and you see that price before you confirm.

Through the pro's own link. Paycall has no feed and no algorithm pushing pros at you — people arrive here from a pro's Instagram or TikTok bio, a story, or their LinkedIn or your website page. If you are looking for someone specific, use the link they posted.

No. You top up your Paycall wallet first, and everything you book is paid from that balance. That means one card transaction instead of many, and any refund lands back in your wallet in seconds instead of waiting days for your bank.

New accounts start with a $20 limit for the first 24 hours, and it rises on its own: $50 per top-up after one day, $100 after a week, $200 after a month. It is a standard anti-fraud measure — stolen cards get used fast, and a low starting limit makes Paycall a bad target. You do not have to apply for anything; the limit lifts with the age of your account.

US dollars. If your card is in another currency your bank converts at its own rate, so the amount on your statement can differ slightly from the amount you topped up.

Every account has to, no exceptions. It blocks automated fraud, and it means you actually receive the things that matter: booking confirmations, refund notices and the reminder before a call starts.

There is a 60-second wait between attempts, and after three failed attempts in a row top-ups lock for 24 hours. It clears by itself. If your card was declined, check with your bank before retrying — repeating a declined payment only uses up attempts.

No. Money in your wallet stays there until you spend it, and refunds go back into the same balance. If you would rather have it paid out, contact support.

It leaves your wallet and is held by Paycall — the pro does not receive it yet. It is only paid out 24 hours after the session has actually taken place. If the call does not happen, the money comes back to you instead of you having to chase anyone for it.

You get 100% back, automatically. The room stays open until 10 minutes past the scheduled end; if the pro never joined by then, the booking is marked as a no-show and the full amount returns to your wallet. You do not need to file anything.

Yes, up to the deadline the pro set for that offer: 1 hour before for flexible offers, 6 hours for moderate, 24 hours for strict. Cancel in time and you get the full amount back. The deadline is shown on the offer before you book. If the pro cancels, you always get everything back, whenever it happens.

15 minutes before the start time, and it stays open until 10 minutes after the scheduled end. Join early if it is your first call — it gives you time to sort out your camera and microphone without eating into the session.

If the pro was there and you were not, the pro gets paid — they set that time aside for you. Being a few minutes late is fine, since the room is open the whole time, but a no-show on your side is not refunded.

If less than half the booked time was delivered, the undelivered part is refunded automatically and the pro only keeps what they actually delivered. On top of that you have 24 hours after the session to raise a dispute: contact support within that window and the money stays frozen until it is sorted out.

24 hours after the session ends. That gap is your protection window — as long as it is open, the money can still be sent back to you.

A guaranteed response has 3 days to arrive. If the pro does not answer in time, or declines, the payment is refunded to your wallet automatically, minus the guarantee fee for the service itself. If you used a subscription credit, the credit comes back instead.

In your subscriptions list, at any time. Cancelling stops the renewal immediately and there is no refund for the period you already paid for, so it is better to cancel near the end of a period than right after it starts.

Yes. When an event is cancelled, every ticket is refunded in full to the wallet it was paid from and you get an email about it. You do not need to ask.

No. Exclusive posts, channels and content you have already unlocked are not refundable — once seen, they cannot be unseen. Refunds cover things that did not happen: a cancelled call, a no-show, an unanswered paid DM, a cancelled event. Check what a pro offers before you buy.

Your username and profile picture, plus anything else you chose to put on your profile. They do not see your email address, your payment details or your location, and Paycall never passes them on.

What appears is the top-up, not the individual booking — because you pay from your wallet, the pro's name never reaches your statement. Whoever sees your statement sees one payment to Paycall, not what you booked or from whom.

Your username is yours to choose and does not have to be your real name — that is what pros and other users see. Your email and payment details stay on Paycall's side. Complete anonymity is not possible, though: payment providers require real details behind the scenes, as they do everywhere.

Use the support chat on this site. It goes to the Paycall team, not to the pro. Have your booking or transaction details ready. If it concerns a session that just happened, get in touch within the 24 hours after it ended, while the money can still be held back.